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Distribution Engine is a game-changer that simplifies case management with automated case routing, customizable rules, real-time insights, native to Salesforce, and scalable capabilities.
Providing exceptional support has never been this straightforward.
Cases are automatically assigned to relevant support agents based on predefined criteria such as expertise and workload, making case management a breeze.
With Distribution Engine, you can customize routing rules to match specific service levels, ensuring cases are directed to the right agents for prompt resolution.
Tap into a comprehensive analytics dashboard for hassle-free monitoring of case volume, resolution times, and support agent performance.
Built on Salesforce which enables case data and activities to be synchronized in real-time, so agents can work smoothly within their go-to platform.
Distribution Engine can scale right along with your business’ growing support operations, effortlessly handling shifts in workload and team size.
