|Email support||Email support|
|2 business day response time||Phone support|
|4 hour response time|
|1-1 coaching (via screenshare)|
Anyone managing or receiving assignments needs a licence. Specifically this means:
Yes, there is a minimum order of five licences.
No, we only have a per user licencing model.
No, we bill annually, the same way you pay for Salesforce.
Yes, we’ve got a range of customers from five users to thousands of users. Just let us know how many licences you would need and we’ll see what we can do to help.
Distribution Engine is designed to be easy to setup for a Salesforce admin, but we’re always on hand to help out with questions, or for premier support customers, we can go the extra mile to help you get things running smoothly.
No, all users are counted equally.
Only users who are team members, configuring or view Distribution Engine data need licences.
No. Your team members will need licences regardless of whether or not you choose to make the application visible to them. Your licence key will control how many users you can add to teams.
Yes, you can add additional licences whenever you like. These will be added pro rata to your additional agreement (e.g. if you have six months remaining we will charge the extra licences for six months). At renewal time all the licences will be renewed in a single agreement.
Premier support must be added as part of your annual package. You can upgrade or downgrade as part of your annual renewal process.
We will provide your new licence key within 1 business day of request and then follow up with the invoice.
Premier support is charged as a % of the total licence fee. It’s not a per user licence. The licence count gives us a good idea of the complexity and likely support requirements of your installation.
Yes please see our end user licence agreement EULA here
We do not have an inhouse legal team so please contact us before requesting any changes. Our default position is no. Unless the deal size is enough to warrant the legal expense we cannot offer custom agreements.