Pricing

price

We have one plan, one price per user (your admins managers and reps). Nice and simple.

Support Packages

Standard support

Free

Premier support

20% Extra

Email support Email support
2 business day response time Phone support
  4 hour response time
  1­-1 coaching (via screenshare)
  Setup review

Who needs licences?

Anyone managing or receiving assignments needs a licence. Specifically this means:

  • Reps / Agents: Salesforce users who are members of a Distribution Engine team (reps / agents)
  • Admins: Salesforce admins interacting with the application.
  • Managers: Managers using the Distribution Engine e.g. Viewing analytics, adjusting working hours or out of office records

Is there a minimum number of licences?

Yes, there is a minimum order of 5 licences

Do you have an org wide / unlimited users price?

No, we only have a per user licensing model

Can I pay monthly / quarterly

Sorry, we only offer annual contracts. We do understand some companies prefer more granular billing periods. This was not a decision we took lightly, but due to the nature of our contract with Salesforce and to keep the cost of the product down we moved customers to annual billing.

Do you offer volume discounts?

Yes, depending on your volumes, we’ve got customers ranging from 5 user licences up to 1,500. Just let us know how many licences you would need and we’ll see what we can do to help.

Will you help me with setup?

Distribution Engine is designed to be easy to setup for a Salesforce admin but we’re always on hand to help out with questions or for premier support customers we can go the extra mile to help you get things running smoothly.

Are there different pricing levels for admins vs reps?

No, all users are counted equally.

I’ve got users who are nothing to do with Distribution Engine. Does my entire org need licences?

Only users who are team members, configuring or view Distribution Engine data need licences.

My users don’t need to see the application – can I just purchase a single licence for my admin user?

No. Your team members will need licences regardless of whether or not you choose to make the application visible to them. Your licence count will control how many users you can add to teams.

Can I add additional users during the year?

Yes, you can add additional licences whenever you like. These will be added pro­rata to your additional agreement (e.g. if you have 6 months remaining we will charge the extra licences for 6 months). At renewal time all the licences will be renewed in a single agreement.

Can I purchase premier support just when I need it?

Premier support must be added as part of your annual package. You can upgrade or downgrade as part of your annual renewal process.

How long will it take to get extra licences activated?

We will active your new licences  within 1 business day of request and then follow up with the invoice.

I only need a support licence for my admin. Can I have just purchase 1 support licence?

Premier support is charged as a % of the total licence fee. It’s not a per­ user licence. The licence count gives us a good idea of the complexity and likely support requirements of your installation.

Do you have an example contract I can look at?

Yes please see our end user licence agreement EULA here

Can I pass the EULA to my legal team for “redline” changes?

We do not have an in­house legal team so please contact us before requesting any changes. Our default position is no. Unless the deal size is enough to warrant the legal expense we cannot offer custom agreements.

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