Distribution Engine can be set to assign records 24 hours a day or to match team members’ working hours. This ensures records reach only available employees, reducing response time and potentially boosting conversion rates. This feature can be used at the team, user, or shift level.
Streamline absence management for holidays, vacations, and sick leave. After individual time off or team-wide office closures have been added, the system will automatically skip assignments for absent users. Additionally, permissions can be customized to allow managers or users to update their availability.
