Questions inevitably crop up, so we offer our customers ongoing support. There are two tiers to choose from.
Every team member who manages or receives assignments in Distribution Engine needs a license. The list typically includes:
• Reps & agents: The Salesforce users in your team.
• Admins: Salesforce admins who also interact with the application.
• Managers: Managers who will use Distribution Engine to view analytics, adjust work hours, and manage out-of-office records.
Yes. There’s a minimum order of five licenses per organization.
No. We only have a per-user licensing model. The cost is $45 per user per month, regardless of the user’s role in your organization.
No. The price is the same for all users ($45 per user per month).
Only team members who are configuring or viewing Distribution Engine data need licenses.
No. Your team members will need licenses regardless of whether or not you choose to make the application visible to them. Your license key will control how many users you can add to teams.
Yes. You can add additional licenses whenever you like. We’ll add these pro-rata to your current plan (e.g., if you have six months remaining, we’ll charge the extra licenses for six months). When renewal time comes, all your licenses will be renewed in a single agreement.
We’ll provide your new license(s) within one business day of the request. We’ll follow up with your invoice separately.
Premier Support is charged as a percentage of the total license fee. Unfortunately, it isn’t a per-user license. The license count gives us a good idea of your installation’s complexity and the level of support you’ll need.
No. We bill annually, just like Salesforce.
Yes. Some customers have only five users, while others have thousands. Let us know how many licenses you need, and we’ll see how we can assist.
Distribution Engine is engineered for seamless setup for organizations that use Salesforce. But we don’t just leave you to figure everything out on your own—our expert support team is always available to assist. We go the extra mile for Premier Support customers, helping them to get up to speed as quickly as possible.
No. To access this support tier, you must add Premier Support to your annual package. You can upgrade or downgrade support during your annual renewal process.
Certainly. View our End User License Agreement (EULA).
We don’t have an inhouse legal team, so please contact us before requesting any changes. Our default position is “no.” We usually can’t offer custom agreements unless the size of the deal is enough to warrant the legal expense.
