The Distribution console provides real-time insights into todays assignment activity. Managers and Admins can track team assignment volumes, review logs, check team member availability and monitor queues for pending records.
Custom analytics reveals long-term trends, such as daily record allocation per team member. It provides quick insights into the fairness of distribution across team members and peak assignment periods.
Distribution Engine maintains a history of all the assignments it makes. This history is available in your Salesforce org, allowing you to create custom reports and dashboards, with a few out-of-the-box examples to help you get started!
