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Your team members are not always at their desks, so how do you avoid work piling up while they’re away? By tapping into the following features:
Distribution Engine can be set to assign records 24 hours a day or to match team members’ working hours. This ensures records reach only available employees, reducing response time and potentially boosting conversion rates. This feature can be used at the team, user, or shift level.
Our application streamlines absence management for holidays, vacations, and sick leave. After you’ve entered individual time off or team-wide office closures, the system will automatically skip assignments for absent users. Additionally, you can customize permissions to allow managers or users to update their availability.
