NC Squared Limited Privacy Policy

Introduction

NC Squared is committed to safeguarding the privacy of our website users, users of our Booking Engine and Distribution Engine software, and the personnel of our customers, prospective customers and suppliers.

For users of our Booking Engine software, this policy should be read alongside our supplemental privacy policy for Booking Engine, available here: https://nc-squared.com/booking-engine/privacy-policy

In this policy, “we”, “us” and “our” refer to NC Squared Limited, NC Squared, Inc and our other group companies from time to time. Information about our group companies is set out at the end of this policy.

When does this policy apply?

This policy applies where we act as a “controller” of personal data. In most cases, we act as a controller.

However, with respect to the personal data supplied to us under a support ticket, we do not act as a controller; instead, we act as a processor. Our legal obligations as a processor are set out in the contracts between us and our customers, and this policy does not apply with respect to our handling of that data.

The Personal Data We Collect

The table below sets out the general categories of personal data that we process and information about the source and specific categories of that data.

Customer data
Data stored in our customer relationship management systems, which may include your name, company name, email address, company telephone number, mobile phone number, country, categorisation data, and the content of communications sent between you and us.
Source: You or your employer

Marketing data
Data processed for direct marketing and targeted advertising, including your name, email address, marketing preferences and marketing history.
Source: You or your employer; LinkedIn

Other communication data
Contact details and communication content not included in the above categories.
Source: You or your employer; LinkedIn

Calendar, availability and booking data
Calendar data regarding availability and bookings made by users of our Booking Engine software.
Source: Integrated calendar service providers

Usage and analytics data
Data about your use of our website and software services, including IP address, location, browser type and version, operating system, referral source, length of visits, page views, navigation paths, and usage patterns.
Source: Our analytics systems

Endorsement data
Data included in reviews, testimonials and case studies, such as your name, image, email address, job title and company name.
Source: You or your employer; Salesforce; LinkedIn; other service providers

If you contact us via an online form, metadata may also be generated automatically, including the date and time of contact and associated usage data.

Purposes of Processing and Legal Bases

We process personal data for the following purposes and under the following legal bases:

Relationships
Communicating with you, including complaint handling.
Legal basis: Legitimate interests – managing and maintaining commercial relationships.

Operations
Contracting with customers, delivering services, invoicing, payments, taxation and credit control.
Legal basis: Legitimate interests – operating and securing our business and services.

Marketing
Sending marketing communications, targeted advertising and managing marketing activity.
Legal basis: Legitimate interests; consent where required.

Customer endorsements
Publishing reviews, testimonials and case studies.
Legal basis: Legitimate interests – transparency and credibility.

Research and analysis
Analysing use of our website and services to improve performance and security.
Legal basis: Legitimate interests.

Record keeping
Maintaining databases, backups and organisational records.
Legal basis: Legitimate interests.

Security
Preventing fraud and protecting systems and data.
Legal basis: Legitimate interests.

Insurance and risk management
Obtaining insurance coverage and professional advice.
Legal basis: Legitimate interests.

Business transactions
Evaluating or conducting mergers, restructures or sales.
Legal basis: Legitimate interests.

Legal claims and compliance
Establishing or defending legal claims and complying with legal obligations.
Legal basis: Legal obligations and protection of vital interests.

Calendar, availability and booking data is processed in accordance with: https://nc-squared.com/booking-engine/privacy-policy

Providing Your Personal Data to Others

Our group companies act as joint controllers and may share personal data where necessary for internal administration.

We may share personal data with service providers and integrated service partners as listed at: https://nc-squared.com/service-providers

When using Booking Engine, limited calendar and booking data may be shared with integrated calendar providers solely to enable functionality.

We may also disclose personal data to insurers, professional advisers, regulators or legal authorities where required.

International Transfers of Personal Data

We operate in the UK and USA. Transfers to the USA are protected by appropriate safeguards, including standard contractual clauses.

We may transfer data between the UK and EEA while adequacy decisions apply, and to other jurisdictions where appropriate safeguards are in place.

Retaining and Deleting Personal Data

Personal data is retained only as long as necessary.

Customer data: 7 years from contract termination or last communication
Marketing data: 7 years from last marketing communication
Other communication data: 7 years from collection
Calendar and booking data: transient storage only
Endorsement data: 3 years from last publication
Usage and analytics data: 7 years from collection

Data may be retained longer where required by law or to protect vital interests.

Your Rights

You have the following rights under data protection law:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability
• Right to complain to a supervisory authority
• Right to withdraw consent

More information is available at: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Third Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices.

Updating Information

Please notify us if your personal data needs to be corrected or updated.

Amendments

We may update this policy by publishing a new version on our website. Please review it periodically.

Our Details

NC Squared Ltd
England and Wales (07823906)
60 Windsor Avenue, London, SW19 2RR

NC Squared, Inc
Delaware, USA
2810 N Church St PMB 74040, Wilmington, DE, 19802-4447

Personal Data Manager and Registration

Our data protection manager can be contacted at: privacy@nc-squared.com

We are registered with the UK Information Commissioner’s Office (ICO).
Registration number: ZB941157

If you are dissatisfied with our handling of your data, you may lodge a complaint with the ICO:https://ico.org.uk/global/contact-us/contact-us-public/