Effortlessly direct cases to the best agents based on specific criteria, ensuring efficient case resolution and smooth management.
Tailor rules to match exact service levels, agent skills, and case types, ensuring every inquiry receives prompt and effective attention.
Gain detailed insights into ticket volumes, resolution times, and customer satisfaction with straightforward analytics, guiding continuous improvement.
Built on Salesforce, Distribution Engine syncs case data and activities in real-time, providing your team with familiar tools for enhanced productivity.
